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ZEPREACH

Terms & Conditions

Last updated: November 4, 2026

These Terms & Conditions ("Terms") govern your use of yourdomain.com (the "Website"), the free AI visibility score, client accounts and dashboards, and any paid plan or service you buy from ZEPREACH ("ZEPREACH", "we", "us"). By using the Website, creating an account or paying for a plan, you agree to these Terms. If you do not agree, please do not use the Website or our services.

1. Who we are and how to reach us

ZEPREACH is an answer engine optimization (AEO), generative engine optimization (GEO) and search agency. We work remotely with clients worldwide. For any question about these Terms, your account, a payment or a refund, email [email protected]. We reply within two business days.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract. Our services are offered for business and professional use. If you accept these Terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" refers to that organisation.

3. The free AI visibility score

  • The score is an automated assessment of a public web page, and where enabled, a sample of answers generated by third-party AI models. It is an estimate, not a measurement of your live rankings or traffic.
  • Results are provided "as is", for information only, and may differ from what a particular user sees in an AI engine at a particular time.
  • Only submit websites that you own or are authorised to assess. Do not use the tool to overload, probe or attack any website.
  • We may limit the number of checks per person, and may change or withdraw the free tool at any time.

4. Accounts

To buy a plan you need an account. Give accurate information and keep it up to date. You are responsible for keeping your password secure and for activity under your account. Tell us at [email protected] straight away if you suspect unauthorised use.

5. Plans, scope and what we deliver

  • Each plan, its price, billing interval and included work is described on our pricing page at the time you buy. That description, together with any written proposal or statement of work we agree with you, forms the scope of your engagement.
  • Our services are delivered digitally: audits, recommendations, content, technical changes, outreach and reporting, shared through your client dashboard and by email. Nothing physical is shipped. See our Service Delivery Policy for timelines.
  • Work outside the agreed scope is quoted separately and only carried out after you approve it in writing.

6. No guaranteed results

AI assistants and search engines such as ChatGPT, Google, Perplexity, Gemini and Copilot are operated by third parties that change their systems, models and policies without notice. We therefore cannot and do not guarantee any specific ranking, mention, citation, recommendation, traffic, lead or revenue outcome. We commit to carrying out the work described in your plan with reasonable skill and care, and to reporting on it transparently.

7. Prices, payment and taxes

  • Prices are shown in US dollars (USD). If you pay in another currency, your payment provider or bank converts the amount at its own rate and may charge a conversion or foreign transaction fee, which is outside our control.
  • Payments are processed securely by our payment partners, Stripe and Razorpay. We do not see or store your full card number, CVV or banking passwords.
  • Fees are payable in advance for each billing period. Monthly and yearly plans renew automatically at the end of each period at the then-current price until you cancel.
  • Prices exclude taxes unless stated. Where we are required to charge VAT, GST or a similar tax, it will be added at checkout or on your invoice.
  • We may change plan prices. Changes apply from your next billing period and we will tell you by email at least 14 days before they take effect. If you do not agree, you can cancel before the new price applies.
  • If a payment fails, we will contact you. We may pause work until the outstanding amount is paid.

8. Cancellation and refunds

You can cancel a subscription at any time by emailing [email protected] from the address on your account. We confirm every cancellation in writing. Cancellation stops the next renewal; you keep access and we continue the work until the end of the period you have paid for. Refund eligibility, including our 7-day refund window for new purchases and how billing errors are handled, is set out in our Refund & Cancellation Policy, which forms part of these Terms.

9. Chargebacks and payment disputes

If you believe a charge is wrong, please email [email protected] first. Most issues are resolved within a few business days and refunds are returned to the original payment method. Raising a chargeback without contacting us may lead us to suspend the account while the dispute is reviewed.

10. Your responsibilities

  • Provide the information, approvals and access we reasonably need, on time. Delays on your side may delay delivery.
  • When you share logins or access to your website, CMS, analytics or other systems, you confirm that you are authorised to do so. We use that access only to deliver the agreed work, keep it encrypted, and you can revoke it at any time.
  • You are responsible for the accuracy of facts, claims, prices and regulated statements about your business that you ask us to publish, and for having the rights to materials you give us.
  • Keep backups of your systems. We take care when making changes, but you remain responsible for your own website and data.

11. Acceptable use

You agree not to use the Website or our services to:

  • break any law or regulation, or infringe anyone's rights;
  • promote illegal products, misleading health or financial claims, hate, harassment or adult content;
  • request fake reviews, spam, link schemes or other tactics that breach the published guidelines of search or AI platforms;
  • scrape, reverse engineer, overload or attempt to gain unauthorised access to the Website, our API or other users' data.

We may decline or stop work that would breach this section.

12. Intellectual property

  • Once the relevant fees are paid, content, schema markup, configuration and accounts we create specifically for you belong to you.
  • We keep ownership of our own tools, software, templates, methods and know-how, including the Website and the AI visibility score. You receive a licence to use any of them included in a deliverable, for your own business.
  • We may describe you as a client (name and logo only) unless you ask us not to. We will not publish results or quotes without your permission.

13. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the engagement, except where disclosure is required by law. This continues after the engagement ends.

14. Third-party services

Our work involves third-party platforms (AI engines, search engines, hosting, CMS, review sites and payment providers). Their own terms apply to your use of them and we are not responsible for their availability, decisions or changes.

15. Limitation of liability

To the fullest extent permitted by law: (a) we are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill; and (b) our total liability arising from or relating to the services is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. If you are a consumer, you keep any statutory rights you have under the law of your country.

16. Indemnity

You agree to compensate us for reasonable losses and costs arising from third-party claims caused by materials or instructions you provide, or by your breach of section 10 or 11.

17. Suspension and termination

We may suspend or close an account that breaches these Terms, misuses the Website or has unpaid fees, after giving notice where reasonable. Either party may end an engagement if the other materially breaches these Terms and does not fix the breach within 14 days of written notice. Sections that by their nature should survive (including payment, intellectual property, confidentiality and liability) continue after termination.

18. Privacy

How we handle personal data is explained in our Privacy Policy and Cookie Policy.

19. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Material changes affecting active clients will be emailed at least 14 days before they apply. Continuing to use the services after that means you accept the updated Terms.

20. General

  • These Terms, together with your plan description and any signed proposal, are the whole agreement between us about the services. If they conflict, a signed proposal takes priority, then these Terms.
  • If any part of these Terms is found unenforceable, the rest remains in force.
  • Not enforcing a right straight away does not waive it.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • We will try to resolve any dispute informally first: email [email protected] and we will respond within two business days. Disputes that cannot be resolved informally are governed by the laws of, and subject to the courts of, the jurisdiction in which ZEPREACH is registered, unless the mandatory law of your country says otherwise.

21. Contact

Email: [email protected]