Refund & Cancellation Policy
Last updated: November 4, 2026
This policy explains how cancellations and refunds work for plans bought from ZEPREACH. It forms part of our Terms & Conditions. Our services are digital and delivered by our team over time, so refunds depend on whether work has started.
Summary
- Cancel any time. No lock-in. Email [email protected] and your plan will not renew.
- 7-day refund window. Full refund if you cancel within 7 days of your first payment and we have not started delivering work.
- Billing mistakes are always refunded. Duplicate charges, wrong amounts or charges after a confirmed cancellation are refunded in full.
- Refunds go back to the original payment method within 5 to 10 business days of approval.
1. How to cancel
Email [email protected] from the email address on your account, with the subject "Cancel plan" and the website the plan covers. We confirm every cancellation in writing within two business days. To avoid the next charge, please cancel at least 3 days before your renewal date.
After cancellation your plan stays active until the end of the billing period you have already paid for. We continue the work for that period, hand over everything created for you, and then revoke any access you shared with us.
2. When you can get a full refund
- New purchase, within 7 days, before work starts. If you cancel within 7 days of your first payment and we have not yet begun delivery (the onboarding call has not happened and no audit or deliverable has been shared), we refund the full amount.
- Duplicate or incorrect charges. If you were charged twice, charged the wrong amount, or charged after we confirmed your cancellation, we refund the incorrect amount in full.
- We cannot deliver. If we decide not to take on or continue your project for reasons on our side, we refund any amount paid for work not yet delivered.
3. Partial refunds
If you cancel within the first 7 days and some work has already been delivered (for example, the initial audit), we refund the payment minus the value of the work delivered, calculated pro rata on the plan price. We will show you how the amount was calculated.
4. When refunds are not given
- For a billing period that has already started, once work in that period has begun, other than in the cases above.
- Because a specific ranking, AI mention, traffic or sales result did not happen. As our Terms explain, AI and search platforms are run by third parties and outcomes cannot be guaranteed.
- For delays caused by missing access, approvals or information from your side.
- For currency conversion or foreign transaction fees charged by your bank or card issuer, which we do not receive.
- For accounts suspended for breach of our Terms.
Where the law of your country gives you additional rights, those rights still apply.
5. How refunds are paid
- Refunds are made only to the original payment method through the same payment provider (Stripe or Razorpay). We cannot refund to a different card or account.
- We process approved refunds within 2 business days. The bank or card issuer usually takes a further 5 to 10 business days to show the credit.
- Refunds are made in the amount we received, in USD. Because exchange rates change, the amount shown in your local currency may differ slightly from the original charge.
6. Yearly and one-time plans
Yearly plans follow the same 7-day rule. After 7 days, a yearly plan can be cancelled so that it does not renew; the remaining months are not refunded but the work continues until the end of the paid year. One-time projects can be refunded in full before work starts, and pro rata for the undelivered part of the agreed scope after that.
7. Payment disputes
If something looks wrong on your statement, email [email protected] before contacting your bank. We investigate every request and reply within two business days, which is usually faster than a chargeback.
8. Contact
Refund and cancellation requests: [email protected]. See also our Terms & Conditions and Service Delivery Policy.