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ZEPREACH

Service Delivery Policy

Last updated: November 4, 2026

ZEPREACH sells digital professional services. This page, also known as our Shipping & Delivery Policy, explains how and when those services are delivered after you buy a plan.

1. No physical shipping

We do not sell or ship physical goods. There are no shipping charges and nothing is sent by post or courier. All services are delivered online, through your client dashboard, email and video calls, to clients in any country.

2. What happens after payment

  • Immediately: you receive an on-screen confirmation, and your client dashboard is available by signing in with the account you used at checkout.
  • Within 1 business day: your project is set up in the dashboard and we email you to schedule onboarding.
  • Within 2 business days: onboarding call, or a written questionnaire if you prefer, to confirm goals, markets, competitors and the access we need.
  • Within 10 business days of onboarding: your baseline AI visibility audit and a prioritised action plan are delivered in the dashboard.
  • Ongoing: the remaining work in your plan is delivered across the billing period, with progress, tasks and updates visible in the dashboard and a report each month.

Where payment is made by bank transfer or invoice, or a payment needs manual review, these timelines start when the payment is confirmed. We will tell you if that takes longer than one business day.

3. How deliverables are provided

  • Audits, plans, reports and recommendations: in your dashboard, with copies by email on request.
  • Content, schema and technical changes: implemented directly on your website using the access you share, or provided as files and instructions for your team.
  • Calls: by video link at a time agreed with you.

4. Delays

Timelines depend on receiving access, approvals and information from you. If something on our side will delay a deliverable, we will tell you in advance with a new date. If we cannot deliver, our Refund & Cancellation Policy applies.

5. Did not receive access?

If you completed payment but cannot sign in to your dashboard, or have not heard from us within one business day, email [email protected] with your payment reference and we will sort it out the same business day.

6. Contact

Email: [email protected]. See also our Terms & Conditions.